Order Delivery
The House of Karji offers delivery across the globe. The order delivery methods which are currently available are set out below. However, we constantly strive to improve customer experience and may introduce additional delivery or collection methods across our channels. Please check back frequently to see if more options have become available to suit your preference.
Deliveries take place between 9:00 AM and 11:59 PM. The following options are available for delivery to your requested address in the UAE:
| Location | Delivery Time Scales | Cut Off Time | Cost |
| UAE - Dubai | 1-2 Business Days | 4 PM | AED 10 / Free Delivery for Orders AED 500 and above |
| UAE - Other Emirates | 1-3 Business Days | 4 PM | AED 10 / Free Delivery for Orders AED 500 and above |
| Saudi Arabia | 5-9 Business Days | 4 PM | AED 100 Minimum |
| Kuwait, Bahrain & Oman | 5-9 Business Days | 4 PM | AED 100 Minimum |
| Rest of the world | 5-9 Business Days | 4 PM | AED 100 Minimum |
Orders placed outside of working hours (9 AM to 8 PM), after the cut-off time and/or during any UAE public holiday will be deemed placed on the first UAE working day following the order submission. Delivery timelines are estimates. Order delivery may face delays during promotional activity, sale season, bank holidays, or during natural calamities.
General Delivery Conditions
Although we are strongly committed to delivering in the timelines estimated in our order confirmation or displayed on our website, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from order confirmation. However, if we have not delivered your order within 30 days of order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your order or request postponement.
Orders are delivered daily excluding UAE public holidays. It is your responsibility to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.
Address Changes and Tracking
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we will not be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
A tracking number will be provided by SMS once your order is confirmed. You will then be able to use the tracking number to track your order by contacting our Customer Care team from 9 AM to 6 PM.