Online Returns
The House of Karji offers a simple and customer-friendly return experience. Subject to the conditions below, we provide a no-questions-asked free return policy for up to seven (7) days from the date your order is delivered.
To qualify for a refund, all items including complimentary promotional gifts must be returned within seven days of receiving your order and must meet the following conditions:
- Items must be unused, unaltered, and in fully sellable condition, exactly as received.
- Items must be returned in their original packaging, including boxes, dust covers, labels, tags, instructions, and authenticity cards where applicable.
- All returns must be accompanied by the original Order Confirmation.
Returns Process
Select the order you wish to return, choose the items for return, and complete the return request through the system. A member of our team will contact you within forty-eight (48) hours to arrange collection.
Refund Process
Refunds are issued only after the return request is completed and the items have been inspected and approved. Once approved, refunds will be processed as follows:
- Credit Card payments will be refunded to the original card within fourteen to twenty one working days.
- Cash on Delivery payments will be refunded as store credit to your House of Karji online wallet.
Item Return Policies
Damaged Goods and Incorrect Orders
If you receive a damaged item or an item that differs from what you ordered, please initiate a return through the standard returns process. Items must be returned in the same condition as received and within seven days to qualify for a full refund.
Replacements may be offered depending on stock availability. Products with possible manufacturing defects may also fall under a manufacturer's warranty.
Packaging Requirements
Please ensure that all product packaging is kept in good condition. Damaged perfume boxes or incomplete packaging may prevent resale and may affect your eligibility for a full refund. Our collection agents may conduct an initial inspection upon pickup, but this does not guarantee final approval of the return.
Exchanges
The House of Karji does not currently offer direct exchanges. All items must be returned through the standard returns process, and a new order may be placed for replacement items.
Quality Commitment
We take great pride in offering luxury products of the highest standards. If you receive a faulty or damaged product, we want to know.
Return Monitoring
The House of Karji reserves the right to monitor return activity and may refuse orders from customers with unusually high return rates. Nothing in this policy affects your consumer rights under UAE law.