Delivery Within the UAE
At The House of Karji, we aim to offer a smooth and reliable delivery experience.
We currently offer:
- Same-day delivery within the Emirate of Dubai for orders placed before our daily cut-off time.
- Delivery within 2 to 3 working days for all other Emirates in the UAE.
Orders placed outside our working hours (9 AM to 8 PM) or during UAE public holidays will be treated as placed on the next working day.
Delivery timelines are estimates and may be affected by:
- Peak seasons
- Sale periods
- Public holidays
- Courier availability
- Customer unavailability at the delivery address
Time shall not be considered of the essence. We are not responsible for delays caused by circumstances beyond our reasonable control.
Our courier will attempt to contact you up to four times to schedule delivery and may attempt delivery up to three times. If unsuccessful, the order may be cancelled.
Cash on Delivery orders (if applicable) may include a delivery fee.
Scheduled Delivery Time Slots
During checkout, you can select a preferred delivery time slot based on availability.
- The earliest slot usually begins at 9 AM, and hourly slots continue until 11 PM, depending on your area.
- Orders placed before 8 AM may qualify for same-day delivery in Dubai.
- Orders placed after 8 PM will be scheduled for the next working day.
General Delivery Conditions
While we strive to meet the delivery timelines shown on our website or order confirmation, all delivery times are estimates only.
Orders are delivered daily, except during UAE public holidays.
You must ensure that:
- Someone is available to receive the order
- The delivery address is accessible
- Any special instructions are communicated in advance.
Address Changes and Order Tracking
If your order has not yet been dispatched, our Customer Care team can assist you with changing the delivery address or date.
Once dispatched, address changes cannot be made.
We cannot change the delivery country under any circumstances.
When your order is confirmed, you will receive an SMS containing your tracking details.
For tracking assistance, please contact our Customer Care team.
Customer Support
If you need help with your delivery or tracking, please contact us.